Player support

Need help with Gridzle?

Gridzle is a local-first puzzle game built to work offline. Start with the answers below if a puzzle, setting, language, sound, or progress state does not behave as expected.

Open the how-to-play guide

Weekly and monthly event support

Ranked events are online-only and allow no hints or gameplay assists. If a request is pending, reconnect before retrying; Gridzle retries only the same pending action and never creates an offline ranked queue. Live ordering is provisional, cached information may be stale, and final rank appears only after the server publishes its final snapshot. Include the event kind and visible status when contacting support, but never send credentials or attestation details.